[Important Notice] Precautions When Using Certain Overseas Booking Sites (e.g., Agoda)

Thank you very much for your continued patronage of Ishigaki Island Hotel Kukuru.

Some agents are reselling the available rooms that our company provides to partner sites on overseas booking sites (such as Agoda), which has led to the following issues.

・The hotel was not notified of the guest's reservation, so a room has not been reserved.
・Information provided to the hotel differs from the guest's reservation details (room type, number of guests, and dates), resulting in the hotel being unable to secure a room with the correct room type and dates.
・Because there is a delay of several days between when a customer completes a reservation and when the hotel receives notification of the reservation, the hotel is unable to confirm the reservation.
・Sometimes, rooms are sold at prices significantly higher than the rates set by the hotel.
・It may be sold as a non-refundable item.

For the reasons stated above, for reservations made through certain overseas booking sites (such as Agoda), we ask that you contact the site where you made the reservation directly.
Even if you contact the hotel, due to administrative procedures, we are unable to confirm, change, or cancel your reservation (including advance payments made by credit card).

We sincerely apologize for any inconvenience this may have caused our customers.
We kindly ask for your understanding.