Q & A

Can I send my luggage by courier in advance?: Please be sure to indicate the check-in date and the name of the representative of the reservation (or the name of the representative of the reservation and the name of the accompanying person if the accompanying person is to be sent).
Example: (1) Address: Ishigakijima Hotel Kukuru Front, 8-1 Misaki-cho, Ishigaki, Okinawa 907-0012, Japan
(2) Name: Mr. ○○ ○○ staying on ○○ day
Can the hotel deliver my luggage?: Yes, we do (cash on delivery only). Kuroneko Yamato and Yu-pack are available.

What are the check-in and check-out times?: Check-in time is from 15:00 to 23:00 / Check-out time is 10:00. Please contact us in advance if your check-in time will be after 23:00. If we do not hear from you, we may consider your reservation as cancelled.
*If each accommodation plan has its own check-in and check-out times, those will take precedence.
Can I leave my luggage before check-in or after check-out?: Hotel guests can leave their luggage with us before check-in and after check-out, as well as during their stay on a remote island. You can return from one island, change your baggage at the hotel, and then go back to another island.
Please enjoy Yaeyama sightseeing with only the necessary baggage and no luggage.
Is early check-in and late check-out available?: Basically, we can accept your request. However, we may not be able to meet your request depending on the situation on the day of the event, so please contact us in advance.

Is there a curfew?: There is no curfew. However, the automatic entrance door is locked between 0:00 and 5:00. Please enter the building by holding your room card over the sensor next to the automatic door. When returning home or going out late at night, please leave your room key with you when you go out.
Reception hours at the front desk and by phone: The front desk is open from 6:30 to 24:00. No receptionist service is available between 24:00 and 6:30 the next morning (emergency service only). Please request additional pillows and towels before 24:00.
What is your Internet connection environment?: Wi-Fi is available free of charge in the hotel.

Do you accept credit cards, Edy, and debit cards?: Various credit cards are accepted; Edy and debit cards are not accepted.
Can payment be settled at check-out?: We are sorry, but our hotel is completely prepaid. You can either pay in full upon check-in or pay for each night.

What are your breakfast hours?: Served from 6:30 to 10:00 (last admission at 9:30) at the Kukulu Cafe next to the lobby on the first floor.
Can you prepare my lunch as I will be leaving before breakfast time?: We are sorry, but as a general rule, we do not accept these requests.

Is room service available?: Room service is not available. There are various restaurants around the hotel, and a convenience store (FamilyMart *closed at 24:00) is located 1 minute on foot.
Can I make outside or international calls from my room phone?: There is no telephone in the guest room.
Is there a refrigerator?: All guest rooms have refrigerators.
Restroom Facilities: All rooms are equipped with bidet.
Do you have loungewear/pajamas?: Separate type loungewear is available (one size fits all).
What are the in-room furnishings and amenities?: TV, air-conditioning/heating, desk, desk light, refrigerator (empty), hair dryer, hot water pot, green tea packets, slippers, deodorant spray, full-length mirror, toilet with bidet, bath towel, face towel, bath mat, shampoo, conditioner, body soap, hand soap (facial wash available)
*Toothbrushes, razors, body sponges, hairbrushes, cottons, cotton swabs, toe sponges, face masks, and sunscreen cream are available next to the front desk.
Are barrier-free rooms available?: We regret to inform you that we do not have a barrier free meal available.
Do you have connecting rooms?: We are sorry, but we do not have connecting rooms.

Is there a laundromat in the hotel?: Yes, coin-operated laundry rooms are available on the 2nd and 3rd floors.
Is there an ice machine?: Yes, they are available in the 3rd floor laundromat room. Ice buckets, tongs, and muddlers are also available. Water server is also available on the 3rd floor.
Are there vending machines available?: Yes, they are located in the laundromat on the 3rd floor. Alcoholic beverages are not sold.
Is there a smoking area?: Yes, there is a smoking area on the 3rd floor. Please refrain from opening windows in the space.
Do you have a large bathroom?: Not available in the hotel building.
Can I reserve a parking space?: We are sorry, but we do not accept reservations in advance. Please ask the front desk staff when you arrive on the day of your stay.
Can I use the parking lot before check-in or after check-out?: We are sorry, but we cannot accept your request.

Can I make reservations for bike rentals?: We are sorry, but we do not accept reservations in advance. Please check with the front desk for availability at the time of use. (Number of cars: 10)
Is it possible to send my dry cleaning in the evening and pick it up the next morning?: We apologize for the inconvenience. The earliest we can pick up the items is the morning of the same day, and they will be finished by the evening of the same day. Therefore, even if you pick up in the evening, it will be finished around the evening of the next day.
Are matches and lighters available?: Not available at the hotel.
What kinds of items are available for loan?: Free rental items: humidified air purifier, cell phone charger (docomo, Softbank, au, iPhone, etc.), ice pail/tongs/muddler set/split pitcher, can opener, bottle opener, wine opener, nail clipper, vape mat, sewing set, beach towel, leisure sheet, Playing cards/board games (front desk), iron and ironing board (available in the 3rd floor laundromat), microwave (available in the 3rd floor laundromat), umbrella (available in the lobby umbrella stand)
The number of items available for loan is limited. Please note that we may not be able to lend out some items if they are out of stock. Please understand in advance.

Do you provide transportation?: We do not provide transportation. Please come to the hotel by renting a car or using other modes of transportation. The bus terminal, the last stop for local buses, is right in front of the hotel.
Is there a convenience store/drugstore nearby?: There is a convenience store (FamilyMart *Close at 24:00) located 1 minute on foot. Drugstore is a 2-minute walk away (open weekdays from 8:30 to 21:00 / Sundays from 9:00 to 21:00).
Please let me know about hospitals near the hotel.: It is located approximately 10-15 minutes by car from the hotel. Yaeyama Prefectural Hospital is available 24 hours a day.

Is there space to park my bicycle?: There is no bicycle parking at the hotel, so please bring your bicycle to your guest room. However, please do not pull your bicycle inside the hotel.

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